Return Policy

Return Policy

Last updated January 1st, 2021

Thank you for your purchase. We hope you happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in brand new and unused condition, with all original tags and labels attached. No opened items will be accepted.

Return Process

To return an item, please email customer service at orders@staxnutrition.net  if your return is approved you will obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Stax Nutrition Center

Attn: Returns

RMA #

2101 N Dixie Hwy #102

Elizabethtown, KY 42701

United States of America

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange or simply decline the return. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take up to 7 business days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed on our end. After which please reach out directly to your bank or credit card provider.

Exceptions

The following items cannot be returned or exchanged:

  • Any items not in the original packaging cannot be returned.
  • Any item that has been opened or tampered with or damaged – returns will not be accepted.
  • Please email orders@staxnutrition.net And get authorization to send item(s) back. Due to Covid 19 we reserve the right to decline returns at any given time.

Please Note

  • A 15% restocking fee will be charged for all returns

Questions

If you have any questions concerning our return policy, please contact 270-982-7829 via telephone. Or email order@staxnutrition.net